Terms & conditions

Price and payment

At That’s Mine you can pay for your goods with the following:

  • Dankort and Visa Dankort
  • Visa, MasterCard
  • Mobilepay

The confirmation of your payment information is issued by an encrypted SSL connection. The verification itself is carried out by Nets and your bank. That’s Mine does not have access to this information. This means that unauthorized persons can not read your card number or other information during the transaction with Nets.

The amount will be only deducted from your account when the goods have been shipped.

Cancellation of order

Should you regret your purchase, you have 14 days of a full refund. You have 14 days to notify us that you regret your purchase, and then 14 days to return the item.

If the product has been used,we conduct a concrete assessment of the returned goods to assess whether they are in a sellable condition. Any damaged product will not be refunded

If your situation applies to the return policy, you will receive a full refund of the amount you have paid, including the shipping costs, etc. All you are required to pay are the shipping costs when returning the item.

We do not accept items sent by C.O.D.

Complaints

According to the Purchasing Act, you have two years warranty on any errors or omissions that have arisen when using the product normally.

If you find any mistake or a defect, please contact us as soon as possible at hello@thatsmine.dk, attaching your reference to invoice number on the purchase receipt.

Faults or wears resulting from improper use of the product are not covered by the warranty.

Returns

If you have received a wrong item, or if the item is damaged we will refund the return. If possible we will ship the new item to you. In case this is not possible, we will refund the full amount to you.

Once we have received the items and have confirmed the return, we will refund the purchase amount as soon as possible. Please, attach a copy of your receipt, together with your reg.no. and bank account number for the bank transfer.
Remember to save your mail receipt as proof that the item has been returned to us.

Upon return and/or complaint, the goods must be sent to:

That’s Mine
Søgårdsvej 53
4160 Herlufmagle
Phone: 31619160

All prices at That’s Mine are including the VAT, but exclusive the shipping costs.

There are reservations for sold out goods, expired goods, printing errors, tax changes and other force majeure.

Copyright

All images, text material, and design at www.thatsmine.dk are subject to protection under the law of copyright.

This must not be used in violation of this right. This means images, text material and design you must not copy without written permission.

Delivery time and shipping

Delivery of goods is deemed to have taken place after the consumer has received the goods.

Shipment of goods is issued with GLS.

Delivery Time

If the order is placed before 15:00, and if the ordered goods are in stock, we will try to send it the same day.

If any of the items are sold out, you will be contacted as soon as possible.

Delivery Address

You can choose to have your order delivered to various addresses, such as your workplace or another recipient. Remember that we also pack gifts beautifully.

Privacy policy

Information

In order for you to enter into an agreement with us, we need the following information

  • Name
  • Address
  • Phone number
  • Email address

We register your personal information in order to ship the goods to you. By providing those details you agree on being contacted by us via email or text message regarding the status of your order.

When collecting personal information through our website, we ensure that it always happens by giving your explicit consent so that you are informed about exactly what information is being collected and why.

By registering at our site you also give us permission to send you our marketing emails. This service can be unsubscribed at any time in every email received.

All data is processed in accordance with the Personal Data Act.

Third Parties

Information submitted to (www.thatsmine.dk) is neither disclosed nor sold to third parties unless this happens in connection with restructuring or an entire or partial sale of the company. Any disclosure in such a situation will be in accordance with any applicable personal data law in this area.

We do not register any personally sensitive information.